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by sillycross 1764 days ago
Author here. I admit I might be missing the subscription part (perhaps because I don't know about how meal plan companies work). But my impression when I issued my first order is simply "this is just Amazon except that item is shipped weekly". That the company would "pick something for me" if I don't act is just beyond my imagination.

And as you have pointed out, they intentionally not email any notification and only emailed me when I cannot cancel the order is immoral, which is another reason I was annoyed.
2 comments
JimDabell 1764 days ago
You don’t really have to be familiar with meal plan services. Their website makes it 100% clear that it is a subscription. That’s how subscriptions work; they keep going periodically without intervention.

How did you arrive at “So I decided that I will not order again given the poor cost-efficiency. And I never logged back in to their account.” as the correct course of action for a subscription? You can’t cancel a subscription by just ignoring it.

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sillycross 1764 days ago
I did not realize it was a subscription, and I was expecting that even if it was a subscription, I wouldn't be charged since this subscription contains action items (the food item to buy), or at least I will have a chance to cancel. Which, both turns out to be wrong.

At the very least, if they just ship me my last week's selection, I wouldn't complain either.. But they choose to ship me random food.

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MisterBastahrd 1764 days ago
The signup form makes it clear it's a subscription.

The TOS makes it clear it's a subscription.

The "how it works" page makes it's clear it's a subscription.

And they tell you beforehand that they rotate meals in and out of the selection and pick for you if you do not select your meals by a certain date.

You're bent out of shape for not paying attention to what you were signing up for. You've brought negative attention to a company because you couldn't be bothered to pay attention to literally every customer facing page on the site.

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dangrossman 1764 days ago
That the company would "pick something for you" was explained under "How does CookUnity Work" on the first page of the signup flow. The same page that says it's a subscription multiple times.
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sillycross 1764 days ago
I just checked this "How does CookUnity Work" thing again [1] .. So you are right, "pick something for you" is there. But it's hidden in a bunch of text, and the phrasing is unclear to me:

> Our Chefs cook the meals available on each day’s menu in our community kitchen, every morning. Choose your meals or let our auto-pilot ordering select meals for you (you'll be notified of the selections in advance).

I actually recall I reading this sentence on my first order. And my impression is "what? they are using auto-piloted cars to do delivery? I should go watch how that works when it comes" and I just overlooked what it actually meant :)

[1] https://support.cookunity.com/en_us/how-does-cookunity-work-...

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