[abcd_f]

Very few people in distress can coherently answer an open-ended question such as "what can we do for you?" It also puts her in a position of, basically, asking a favor, and this is not something that a hurt person would be inclined to do.

Give her a list of specific things you can do. Or rather just do them first, and then tell her. Rent and furnish an apartment for her and bring her the keys, for example. That will go a much further way than just writing a blank cheque.

[gobongo]

This post is spot on and the fact that airbnb keeps tripping over this point is just baffling. Are they ignorant or evil? They have to be one or the other.

Isn't it common sense that asking someone "What can we do to help?" is about as useful as yelling "Someone call an ambulance!" to a crowd? Anyone with half a lick of sense says "Hey, YOU (Point), call an ambulance" or "Here's what we're going to do to help you..." (and then actually do it). How can you be the CEO of what is supposedly a billion+ dollar company without realizing these basic things?

Madness.