[gobongo]

This post is spot on and the fact that airbnb keeps tripping over this point is just baffling. Are they ignorant or evil? They have to be one or the other.

Isn't it common sense that asking someone "What can we do to help?" is about as useful as yelling "Someone call an ambulance!" to a crowd? Anyone with half a lick of sense says "Hey, YOU (Point), call an ambulance" or "Here's what we're going to do to help you..." (and then actually do it). How can you be the CEO of what is supposedly a billion+ dollar company without realizing these basic things?

Madness.