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by cryvate1284 1783 days ago
Is he wrong though? If you went to a shop and spent $2,000 but forgot to pay for 3 items (say worth $5) by accident, I do not think the shop manager should be upset, or that you should feel bad about it? If it was a smaller/non-chain store, it would probably be free! If anything, the main annoyance is probably their stock numbers being out of date.

Making mistakes is human, and I do not think they should feel bad for what they have done (and for not correcting it), and this is coming from someone who cannot steal the bags that now cost 20 pence at Tesco and even went to buy imaginary food at Waitrose after I forgot to pay another time...
2 comments
jacquesm 1783 days ago
No, he isn't wrong, I just had not thought of it in that way. If you spend a fortune in a store then that creates a bit more leeway for accidents whereas when you walk into a store with the single purpose of relieving them of their wares then that gives a completely different vibe. Intent is what matters and I had not come to this conclusion.

I'm always going out of my way to keep things fair and can be quite rigid about this, never even realized there are shades of gray there.

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soneil 1783 days ago
The fun parts of 'shades of gray' is this can actually lead to increased sales down the line, if you end up with that quiet nagging "I owe them for .." in the back of your head. Almost like goodwill that the store did nothing to intentionally earn.

Innocent mistakes are incredibly curious beasts.

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coding123 1783 days ago
Just to clarify, yes the 3 signs probably total $6. Would I feel guilty if they didn't charge me for a $300 tool? Absolutely not, because I would have gone back in and told them about it.
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