[jacquesm]

No, he isn't wrong, I just had not thought of it in that way. If you spend a fortune in a store then that creates a bit more leeway for accidents whereas when you walk into a store with the single purpose of relieving them of their wares then that gives a completely different vibe. Intent is what matters and I had not come to this conclusion.

I'm always going out of my way to keep things fair and can be quite rigid about this, never even realized there are shades of gray there.

[soneil]

The fun parts of 'shades of gray' is this can actually lead to increased sales down the line, if you end up with that quiet nagging "I owe them for .." in the back of your head. Almost like goodwill that the store did nothing to intentionally earn.

Innocent mistakes are incredibly curious beasts.