[jiaweihli]

Highly recommend Heap [1] - they have a neat approach that doesn’t require you to ‘decide’ which analytics you want to track ahead of time.

Disclaimer: I was an early engineer at Heap.

[1] https://heap.io/

[Dyac]

Heap might be good but they are crazy expensive. We were quoted something like a quarter million dollars. Good luck getting that signed off, plus you still need quite technical analysts to run the thing.

I've found https://contentsquare.com/ to be much better received by juniors and seniors alike, and it's a fraction of the cost of heap.

[jiaweihli]

I don’t know the specifics of what you were quoted, but a quarter million dollars (guessing per year?) does strike me as high.

Were you a later-stage startup by chance? The price point for pre-Series-C startups should be much, much lower.

[tomrod]

That's odd. Why would you charge more for a post-series C startup or enterprise versus a pre-series C?

[jiaweihli]

That’s generally how pricing works for SAAS products - most later stage customers have stricter or more customized needs. Think support SLAs, SSO, ACLs for their employees, etc.

[lifeisstillgood]

Ah, so these do do web analytics on users - ok. That makes much more sense.

[bernardom]

Very happy heap customer here. Been using it since 2016 or so and brought it from last company to my current startup. Autocapture is magic.