[Dyac]

Heap might be good but they are crazy expensive. We were quoted something like a quarter million dollars. Good luck getting that signed off, plus you still need quite technical analysts to run the thing.

I've found https://contentsquare.com/ to be much better received by juniors and seniors alike, and it's a fraction of the cost of heap.

[jiaweihli]

I don’t know the specifics of what you were quoted, but a quarter million dollars (guessing per year?) does strike me as high.

Were you a later-stage startup by chance? The price point for pre-Series-C startups should be much, much lower.

[tomrod]

That's odd. Why would you charge more for a post-series C startup or enterprise versus a pre-series C?

[jiaweihli]

That’s generally how pricing works for SAAS products - most later stage customers have stricter or more customized needs. Think support SLAs, SSO, ACLs for their employees, etc.

[lifeisstillgood]

Ah, so these do do web analytics on users - ok. That makes much more sense.