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by mxmlndr 1822 days ago
I had a completely different situation last year. Checked in via QR (no account needed), ordered my drinks, got them quick, could also pay them with PayPal. The last thing was great because I hate waiting for a waiter to get my bill and pay it. And I could add tips in this 'app' as well. But maybe I was just lucky that my first experience with QR-codes in a restaurant was so positive.
3 comments

I've had similar really good experiences, but it's probably just luck. The last place I went to they used https://pos.toasttab.com/. It was quick, easy, everyone at the table was able to pay for their own food without having to worry about dividing up the bill, it was easy to order additional items without having to wait for the waiter to come around, etc. And, fwiw, it didn't seem to affect the social aspect of my dinner at all. Normally we all would have been sitting quietly looking at the menu, instead we all sat quietly and looked at our phones. After we ordered, everyone put their phones away and we had a good time.
It's been hit and miss. I've had good and bad. The best I've found are;

1. QR code to PDF of full actual menu. If they direct you to a HTML page is usually awful and is accordion based mobile UI that involves a bunch of clicking in and out. A PDF can be zoomed in/out but all the content is right there.

2. QR code to pay. This is great when it comes on your bill and you can just pay and leave. However, if it allows Apple pay it's very smooth. Unfortunately, most of the systems involve a web based checkout flow including manual credit card entry and capturing more info than is really needed (email/phone) so they can spam you later.

I’m not pulling my phone out at dinner.