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by s1artibartfast 1829 days ago
Before people go on a reddit like hate trail, it should be noted is in parallel with a full recall and reimbursement of all the treadmills
3 comments
pavon 1829 days ago
Yeah, since they were pressured by the government into issuing a recall, they figured it would be a good time to shed customers that don't provide them recurring income which will offset the cost of the recall.
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s1artibartfast 1829 days ago
How does shedding non-paying customers offset any costs?

What does it mean to shed a customer that payed for a device and you have no ongoing relation with?

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nwallin 1829 days ago
What is/was the recall for? Is there something unique about the treadmill that makes it more dangerous than 'normal' treadmills?
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hypertele-Xii 1829 days ago
It's missing a guard that prevents the tread from pulling things under the whole device. There was an incident of a kid getting pulled under one of these treadmills unable to get out, which is why the company is doing this and the recall.
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rchaud 1829 days ago
How do you return a giant piece of metal? Do they send a truck to pick it up? Who pays for that?
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s1artibartfast 1829 days ago
Peleton pays for it all. They send a company to your house and pick up the device.

Alternatively, They will pay and schedule a company to come to your house and relocate the device somewhere away from children and pets.

https://www.onepeloton.com/press/articles/treadplus-faqs

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cwkoss 1829 days ago
Are some portion of sold pelotons "used", without disclosing this to customers?

Seems like their customers would not be happy if that was the case. Conversely, would be extremely wasteful if they don't.

What do they do with returned equipment?

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s1artibartfast 1829 days ago
>Are some portion of sold pelotons "used", without disclosing this to customers?

Im not sure I follow what you mean by "used" what disclosure you are referring to.

>What do they do with returned equipment?

Probably either scrap them or refurbish re-sell. This would be similar to when car manufacturers issue a recall with a buyback option.

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cwkoss 1829 days ago
Are refurbished used pelatons a separate SKU, or do customers buying new pelatons get refurbished ones without realizing it?
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s1artibartfast 1829 days ago
No clue, I dont work for Peloton. for all I know they end up in a garbage dump.
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