[rchaud]

How do you return a giant piece of metal? Do they send a truck to pick it up? Who pays for that?

[s1artibartfast]

Peleton pays for it all. They send a company to your house and pick up the device.

Alternatively, They will pay and schedule a company to come to your house and relocate the device somewhere away from children and pets.

https://www.onepeloton.com/press/articles/treadplus-faqs

[cwkoss]

Are some portion of sold pelotons "used", without disclosing this to customers?

Seems like their customers would not be happy if that was the case. Conversely, would be extremely wasteful if they don't.

What do they do with returned equipment?

[s1artibartfast]

>Are some portion of sold pelotons "used", without disclosing this to customers?

Im not sure I follow what you mean by "used" what disclosure you are referring to.

>What do they do with returned equipment?

Probably either scrap them or refurbish re-sell. This would be similar to when car manufacturers issue a recall with a buyback option.

[cwkoss]

Are refurbished used pelatons a separate SKU, or do customers buying new pelatons get refurbished ones without realizing it?

[s1artibartfast]

No clue, I dont work for Peloton. for all I know they end up in a garbage dump.