[bretthopper]

Can we have a rule against posting personal anecdotes about a support experience?

Every post about a company's support just devolves into people trotting out a single experience as evidence in favour of or against the company. It doesn't matter how good or bad a company's customer support is, there's still going to be people with good and bad opinions of it.

All customer support requests are different and saying you had no problem returning a laptop doesn't mean someone else won't.

[cheald]

With all due respect, how should individual consumers express pleasure or displeasure with a customer service experience without resorting to personal anecdotes?

[bretthopper]

I'm not discouraging people from blogging about experiences like these, it was mostly a complaint about the comments in reply to it. Replying with a story about how well your customer support request went doesn't really help (or add anything) in this case.

If you wanted to start a discussion about a company's level of support, you could create a poll or ask people to post their stories and then analyze/aggregate the responses.

[atomicdog]

>there's still going to be people with good and bad opinions of it.

An anecdote isn't an opinion, it allows others to come to their own opinions themselves.