With all due respect, how should individual consumers express pleasure or displeasure with a customer service experience without resorting to personal anecdotes?
I'm not discouraging people from blogging about experiences like these, it was mostly a complaint about the comments in reply to it. Replying with a story about how well your customer support request went doesn't really help (or add anything) in this case.
If you wanted to start a discussion about a company's level of support, you could create a poll or ask people to post their stories and then analyze/aggregate the responses.
If you wanted to start a discussion about a company's level of support, you could create a poll or ask people to post their stories and then analyze/aggregate the responses.