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by newmediaclay
5453 days ago
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I totally agree. We have over 100 domains and 10 SSL certs with GoDaddy. Sure it gets a little annoying opting out of upsells, setting the domains to manual renewal, and changing the registration to 1 year with every purchase, but it adds a net of maybe 15 seconds to the purchase. That's well worth the savings and the flexibility they actually provide through DNS controls. Their customer service is great and you can always get in touch with someone if you need any kind of support. Also, the iPhone app is really great. I don't know why that doesn't get more attention, but it's the most powerful Domain or DNS management app I've seen out there. Like Callmeed, if you want to avoid them 100% b/c of Parsons, then I respect that. Otherwise, they're a budget provider that does a good job when stacked up against other budget providers in different verticals. |
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I love godaddy's customer support even though I am no longer a customer, don't get me wrong. I loved that I could just call them at 4 in the morning with a random problem. What I didn't love was that I had to call them up and live through upsells and boredom in the process of trying to initiate a domain transfer. I unlocked my domain in question, verified the email address, but then I couldn't send an auth code to a known-working admin email and...yeah.
I've also moved clients' names away from Network Solutions, since those support people were just beyond unbelievable. One particular support person was telling me that there was a chance I was going to lose the domain if I initiated a transfer and that there would be nothing they could do about it if that happened. I almost lost my cool at that point.
No company is perfect and sometimes they have really aggressive retention policies for their support people to follow. I get that. So I'm willing to pay extra for registrars that make it braindead easy for me to do what it takes to get away from them should the need arise. I use dynadot and gandi right now quite happily and have never had problems with the company or their management or their UI for managing domain names.