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by asdfasgasdgasdg
1836 days ago
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I'm not sure there are any companies where you don't pay them anything and they have easily accessible phone support. Do you happen to know of an example? I never had any trouble getting support from Google when I was a Fi customer. On the other hand, I'll bet I couldn't get support for web search over the phone for love nor money. Similarly, I doubt I can call up Facebook or Twitter's customer support lines, although perhaps I am wrong. |
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They're still getting paid for your services. If my ad attention is equal to dollars, why don't I also get customer service for it?
I'd argue the idea that you shouldn't pay for services, and that you shouldn't expect to get customer support, are both examples of failures of the current antitrust regime.
Phone support is, unfortunately, a hard to find commodity anywhere in tech these days. Generally I have only selected web hosts and domain registrars that have 24/7, US-based customer service. I used to have a few options, now there's very few. :/ You're lucky if they have a ticket system they respond to in less than a day.