[ocdtrekkie]

> where you don't pay them anything and they have easily accessible phone support

They're still getting paid for your services. If my ad attention is equal to dollars, why don't I also get customer service for it?

I'd argue the idea that you shouldn't pay for services, and that you shouldn't expect to get customer support, are both examples of failures of the current antitrust regime.

Phone support is, unfortunately, a hard to find commodity anywhere in tech these days. Generally I have only selected web hosts and domain registrars that have 24/7, US-based customer service. I used to have a few options, now there's very few. :/ You're lucky if they have a ticket system they respond to in less than a day.

[underdeserver]

Because, well, since you're not paying you're not the customer.