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by jrockway
1859 days ago
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I think you make clients pay a deposit, and if they don't pick up the laptops, send them to the state's lost property department. If that isn't possible, I guess you buy the laptop from the customer for some token small amount of money, and then sell it back to them when they come to pick it up. If they don't show up, it's legally your laptop. |
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That's the whole problem. He tries for a couple of months to contact them (calls, emails, etc) and if they don't even respond, after around 9 months they get put into the resale bin.
His policy is "no fix, no fee" so I would presume there's no deposit. If there is no transfer of money it seems difficult to make even a weak legal argument that the laptops were "purchased". That is why Rossmann found the whole situation ridiculous.