[dralley]

> If they don't show up, it's legally your laptop.

That's the whole problem. He tries for a couple of months to contact them (calls, emails, etc) and if they don't even respond, after around 9 months they get put into the resale bin.

His policy is "no fix, no fee" so I would presume there's no deposit. If there is no transfer of money it seems difficult to make even a weak legal argument that the laptops were "purchased". That is why Rossmann found the whole situation ridiculous.