[Aeolun]

My best colleague: Do not panic (I’d just brought down the production env, it was partially his company). I’m still in awe of how he carefully went through the steps to resolve the problem, not hurrying at any point in time.

And it was solved in one go.

[mdaniel]

I had a piece of self-talk during outages: "don't worry, type" The more energy spent worrying, or in your story panicking, the less energy and focus available for taking action and taking action is [usually] the only way out of a mess

However, that might also go hand in hand with an "blameless post mortem" culture, because if one is trying to solve a problem and cover one's ass, now there are two problems