[mdaniel]

I had a piece of self-talk during outages: "don't worry, type" The more energy spent worrying, or in your story panicking, the less energy and focus available for taking action and taking action is [usually] the only way out of a mess

However, that might also go hand in hand with an "blameless post mortem" culture, because if one is trying to solve a problem and cover one's ass, now there are two problems