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by TruthWillHurt 1871 days ago
Ooo Plaid.. so advanced, so intuitive, much tech!

So how come going to production with you is a three month process involving endless spreadsheets and email exchanges? not at all as presented on website.

You've left your onboarding / compliance team behind while focusing on the cool stuff.
2 comments
jeandenis 1871 days ago
Can you send me an email: jgreze plaid.com -- I'll see what I can do to help. For the vast majority of cases onboarding should be self-serve until you hit a certain level of scale, so I'd love to understand what's happening here and what we can do better.

(VPEng at Plaid)

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TruthWillHurt 1871 days ago
That is absolutely not true. only thing that's self-registration is development access which is limited to 100 customer connections. Going to production requires submitting a ticket which is picked up a person that transmits requirements from compliance team.
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jeandenis 1871 days ago
You should be able to to put traffic through via the development environment without that, but you're right that to go to full production you would need to answer some compliance questions, but it should not take months. I understand your frustration if it's taking that long.

You have my email, and if you reach out I can see what I can do to help. Best.

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smallnamespace 1871 days ago
Our team will be gearing up for this soon, any additional details you can share?
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TruthWillHurt 1871 days ago
Basically you need to fill out an exhausting 8 part form drilling down on every aspect of your business -

Security - policies, architecture, breach procedures, external review, GDPR compliance, hosting structure, cryptography.

Compliance - proove registration with different compliance bodies, proof of insurance (professional indemnity AND cyber), AML measures, KYC measures, proof of purchase of monitoring systems..

Identity - provide information on ALL directors and shareholdeing structure, provide proof of address and identity of 2 of them, name a company signatory and provide proof of identity and address for him as well.

And more and more... took us 2 months just to compile all the information in endless back-and-forth email conversations.

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jeandenis 1871 days ago
Hi TruthWillHurt, are you in the UK? Looking at that list, that looks like what's required for a UK developer -- the environment in the UK is very regulated and quite different than the U.S.
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