Hacker News new | ask | show | jobs
by jeandenis 1870 days ago
Can you send me an email: jgreze plaid.com -- I'll see what I can do to help. For the vast majority of cases onboarding should be self-serve until you hit a certain level of scale, so I'd love to understand what's happening here and what we can do better.

(VPEng at Plaid)
1 comments
TruthWillHurt 1870 days ago
That is absolutely not true. only thing that's self-registration is development access which is limited to 100 customer connections. Going to production requires submitting a ticket which is picked up a person that transmits requirements from compliance team.
link
jeandenis 1870 days ago
You should be able to to put traffic through via the development environment without that, but you're right that to go to full production you would need to answer some compliance questions, but it should not take months. I understand your frustration if it's taking that long.

You have my email, and if you reach out I can see what I can do to help. Best.

link