[rasputnik6502]

Yes, if someone can enlighten me - what is so great about this software, by looking at their product's growth and popularity i was expecting something extraordinary. Then i had to use it and it was pretty boring, unintuitive, unsophisticated CRUD framework for tracking stuff and it wasn't clear at all where is the value it provides over thousands of other applications of such kind.

[jabroni_salad]

To me the best thing is that it is decently quick compared to other systems that I have used. Querying a table directly in SQL? Instant. Querying that same table in Remedy? 30 seconds. I'm sure the people behind Remedy have a great reason for it, but I do not care.

Servicenow occasionally does a spinnywheel but 99% of the time I have loaded the table I need in less than 5 seconds.

Plus:

- I can open it in multiple tabs. Not the shitty in-app tabs with unclear labels that take forever to switch, actual browser tabs. Other solutions give you a session collision if you open two tabs. In SNOW you can middle click anything.

- The search is decent.

- I dont have to click a goddamn 'form fill' button on every single field. If your form designer isn't braindead you can tab you way through the form without needing a mouse.

- I can make my own templates for common tasks and use them right away without invoking a manager. I can put my favorite templates on a toolbar instead of having to click into a sub-page.

None of these things are big asks but they are things that, as a user, the competition is chronically bad at.

[sofixa]

Maybe it depends on the deployment, but my SNOW experience was the polar opposite.

It was dogshit slow, search was useless and painful to use. Most things required a mouse. Tickets got lost. The UI looks like 2006 and the UX is out of a Microsoft text book.

The fact it can be used across tabs isn't really an achievement, but if your bar is so low...

[leokennis]

The big plus of ServiceNow is that it’s slightly less terrible than the competition.

There simply is no good product in this space, at least not for enterprise clients with 1000’s of users and even more regulatory and internal requirements.