[jabroni_salad]

To me the best thing is that it is decently quick compared to other systems that I have used. Querying a table directly in SQL? Instant. Querying that same table in Remedy? 30 seconds. I'm sure the people behind Remedy have a great reason for it, but I do not care.

Servicenow occasionally does a spinnywheel but 99% of the time I have loaded the table I need in less than 5 seconds.

Plus:

- I can open it in multiple tabs. Not the shitty in-app tabs with unclear labels that take forever to switch, actual browser tabs. Other solutions give you a session collision if you open two tabs. In SNOW you can middle click anything.

- The search is decent.

- I dont have to click a goddamn 'form fill' button on every single field. If your form designer isn't braindead you can tab you way through the form without needing a mouse.

- I can make my own templates for common tasks and use them right away without invoking a manager. I can put my favorite templates on a toolbar instead of having to click into a sub-page.

None of these things are big asks but they are things that, as a user, the competition is chronically bad at.

[sofixa]

Maybe it depends on the deployment, but my SNOW experience was the polar opposite.

It was dogshit slow, search was useless and painful to use. Most things required a mouse. Tickets got lost. The UI looks like 2006 and the UX is out of a Microsoft text book.

The fact it can be used across tabs isn't really an achievement, but if your bar is so low...