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by jrockway 1875 days ago
I think the explicit authorization is the contract you sign that allows for the subscription. It's already pretty risky to loan people money, and your system makes it even riskier. (Consider the business model of cloud providers; you agree to pay for whatever you use, and then they charge you for last month's usage. If you could just not pay, then the business wouldn't really be viable. You'd have to figure out what you're going to use in advance, and pre-pay, and the consequences for getting it wrong by 1 cent would be unnecessary downtime. Cloud providers of course let you pre-pay at a discount, but having both pre-pay and post-pay make a lot of sense. But, we're all paying extra because of the people that walk away at the end of the month and don't pay their bill.)

It would be worthwhile to consider not letting "click agree" create a binding contract. I think I'm in favor of that.

I agree that things like newspapers don't need to be a subscription or have a contract. On the first of the month they should just pop up a dialog that asks if you still want the subscription, and if so, it charges your card for 1 month. I would certainly like that, but it does carry a risk on my end -- if they go out of business on the second of the month, I'm stuck paying for 29 days of the subscription I can't use.

Like I said, the big problem is not being able to cancel. That's why I buy subscriptions through Apple -- there's always a cancel button. I think we should make that mandatory for every subscription provider.

2 comments

This is literally what “sending you a bill” is. They don’t need to have an upfront agreement to charge your card. They need an upfront agreement that you will pay for services used at the end of the month. This is standard invoicing that these companies already do just without automatically charging cards.

When you pay your medical bills it’s still an explicit payment.

So for newspapers and whatnot, the bill is the problem, not charging your credit card. You can close your credit card to stop the payment, but you can never get out of a contract you signed.

Businesses probably need contracts in order to function, but they are overused in business-to-consumer transactions. That's the underlying problem that we should solve -- you should be able to walk away, no questions asked, from paying for a newspaper or magazine.

I think there are a couple of issues. One is that most countries consider giant piles or fine print that no one reads to be binding contracts and that customers can’t credibly negotiate them. The other is that it’s far too easy for merchants to extract money from customers without the customers’ consent.

Attacking the latter might make a large difference even if the former remains unsolved. The New York Times can get away with making cancellation difficult because they have the power to unilaterally take money from their (former?) customers. But, if anyone could trivially revoke their authorization to charge them money, I doubt that the New York Times would actually try to sue or collect from their customers en masse. Sure, they could try, but that would be a fantastic way to piss everyone off and to recover very little money.