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by amluto 1871 days ago
I think there are a couple of issues. One is that most countries consider giant piles or fine print that no one reads to be binding contracts and that customers can’t credibly negotiate them. The other is that it’s far too easy for merchants to extract money from customers without the customers’ consent.

Attacking the latter might make a large difference even if the former remains unsolved. The New York Times can get away with making cancellation difficult because they have the power to unilaterally take money from their (former?) customers. But, if anyone could trivially revoke their authorization to charge them money, I doubt that the New York Times would actually try to sue or collect from their customers en masse. Sure, they could try, but that would be a fantastic way to piss everyone off and to recover very little money.