[cercatrova]

> they’re hemorrhaging customers too

I doubt that, most companies could not care less about the internal affairs of their tools' companies, unless it impacts the tools' performance and featureset, something we still await to see regarding Basecamp, whether they can successfully plug the employee hemorrhage wound and get new employees working on the product.

[wyclif]

they’re hemorrhaging customers too

No evidence of this whatsoever. A bluecheck on Twitter loudly proclaiming that he's not going to pay $99/yr for email (HEY) or never using Basecamp again doesn't count. Citation needed.

[solosoyokaze]

Bluecheck Twitter we’re the only people using Basecamp in the first place. They just destroyed their core market.

[dylan604]

> most companies could not care less about the internal affairs of their tools' companies

Most might be broad. Lots of companies absolutely care about the interal workings of their vendors. They can and do make decisions on these kinds of factors, especially if a large contract is on the line or they are looking for that last thing to separate 2 viable candidates. All companies doing manufacturing in places like Asia are constantly being looked at by human rights organizations to ensure the employees are being treated as humans. Personally, I won't do business with companies like Uber (even with new leadership), Wal-Mart, etc based on things reported about them.

[cercatrova]

Sure, depends on industry, I was talking about tech specifically. And in tech, many might care, but most will not.

[dylan604]

Apple, Google, Amazon isn't tech with their manufacturing in Asia? Uber lost a lot with revelations of the fratbro leadership and corporate culture. Theranos lost everything when people looked into the fradulent practices. Lots of tech companies have felt blowback because of internal policies.

[sombremesa]

Companies do definitely care about PR, however, and can easily get called out for associating with known bad actors.

[solosoyokaze]

Most companies do actually evaluate their vendors. Basecamp built a brand on “management” and just proved they’re maybe the worst in the industry at it. Only on HN are people supporting them. It’s a dead company walking.