[themacguffinman]

A distinction without a difference. It matters little how much they say they care if the few taps to download a new app and some nonsense "but what if my friends list isn't totally full, the horror!" fear is what's stopping them, especially when they clearly know someone who can and is willing to help them (ie. you).

I wonder how quickly they would switch if WhatsApp started requiring a monthly fee to use it. I get the feeling that big sense of helplessness would suddenly vanish.

If they claim to care so much about online data privacy, let them prove it. They've already proven they care a lot about price.

[saagarjha]

Your view of the average user is unnecessarily uncharitable and antagonistic. People want privacy, but they also want to talk to their friends: that much is given. But…to basically any normal user, an app that offers privacy but doesn't let them talk to their friends is useless. Not everyone has the time or ability to go around proselytizing their acquaintances to switch to a new app to talk to them. To be honest, a lot barely have the time to figure out how to use a new app…

[themacguffinman]

So how did they start using chatting to their friends with their current chat service in the first place? By that logic, few people would ever leave IRC or Skype or whatever they started using first. Users move, they just don't move for privacy. The fact that proselytization is even required to move to Signal is telling.

Everyone has time and ability to make their own choices with like-minded friends. They do it for everything else, that's how they started using WhatsApp and co in the first place. Their claims to caring about privacy are as convincing as a friend who keeps telling you "sorry, I'm too busy", "another time then?", "maybe", repeated ad nauseam. Then you see them at another party with someone else confusingly named "WhatsApp" and you realize they just couldn't make time for you, who is named "Signal".

Again, look at how quickly users switch when a service requires payment (IIRC WhatsApp did try to do this once and a lot of users chose to leave instead of paying). They're just too busy & helpless, right? How much proselytization did that take?

[scrollaway]

Whatsapp built its userbase over several years. It did so at a time where it had a clear value prop, replacing sms which cost a lot with something nearly free. It grew in popularity in eastern european countries, spread later in europe and then later in the US when Facebook acquired them.

This was a process, not a 1-day switch from skype to whatsapp. The network effects are real, and if you don't understand how difficult it is to get people to join a chat app, you won't win.

[themacguffinman]

The network effects were real for SMS too, yet users still moved to WhatsApp because it was free (much to the chagrin of incumbent carriers), that's what users wanted.

Of course it's difficult to get people to join a chat app, and it should be. At a minimum you should need to provide something that users want and didn't have before. WhatsApp offered something new, it was an effective price tag of zero with phone number contacts. Skype offered something new and desirable (until it didn't). Snapchat offered something new and desirable. All of them had predecessors with network effects and still succeeded by giving users something they really wanted. They didn't throw their hands up and blame users.

[scrollaway]

Signal offers nothing new to users right now. "Privacy" is too abstract. E2EE? The few users who know what that is tend to know that Whatsapp already has it. In fact, those shitty crypto payments might be the only thing Signal does offer to users. But you also lose out on chat syncing for example.

Surprisingly though, Signal is gaining a bit of traction, so I think "Privacy" is still something people do want. But it has to be better defined.

And to be completely honest I don't believe in Signal. The current messenger wars kind of feel like a parallel universe's email wars "yahoo vs gmail vs hotmail vs live" or something. Coming up with a new messenger is easy. Most of them have the same featuresets. The underlying protocols should be compatible instead of this sorry state of affairs.

Matrix will probably win out in the end but it's going to be long-drawn and unnecessarily annoying for users in the mean time. It shouldn't matter if you're using instagram's UI, or messenger's, or signal's, …. You should get access to the contacts you want, and be able to cross-talk.