| > All of this could be solved by saying "You are agreeing to pay a total of $923.88 over 12 months at $76.99 per-month. If you cancel, the minimum cost to you is $461.94 (50% of the total Annual plan), this decreases evenly each month. And presumably this must be on primary pricing page, not below the fold, have different options for with and without vat, and they must display this for the up-front annual sub, pay-monthly annual sub, and monthly sub with no commitment? The monthly sub needs to be clear that you're actually not signing up for 12 months, because you may only want/need it for 6 months rather than 12, so the other options need a monthly equivalent breakdown for comparison? FWIW, I did a super quick inline edit of Adobe's HTML to show what that looks like [0]. Also, the $461.94 is actually the _maximum_ cost, not the minimum. > Adobe do not tell you how much the fee is ahead of time. Yes, they do. [1] clearly says " If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.". There is so much detail in that page, it would be impossible to put all of that on the purchase page without being accused of burying it in the fine print. > They can also renew it for another year while increasing the price without telling This is exactly what I'm talking about - you're moving the goalposts here. We're talking about adobe's cancellation fees, not their renewal policy. I'm not defending their renewal policy, it's awful, but it's off topic. > They don't show you total price that you are committing to, they don't show you minimum amount to you must pay if you cancel.
You're right, they should show it. They _do_ have it linked at [2]/[3] where they clearly show the annual cost, and the option to pay it monthly. > they don't show you minimum amount to you must pay if you cancel.
Lets assume they _did_ show that amount. Reading this thread, are you telling me that people wouldn't find another axe to grind? e.g. "They don't make it clear that they can autorenew at a higher price". So now they need to add _every_ detail to the purchasing pages, where they're now accused of burying it in the fine print. But the reason they don't is because the amount is "50% of your remaining obligation", which is a minimum of 1/24th of the annual sum, which is misleading to display. What they _do_ do is clearly show you how much they'll charge you to cancel before you actually do so. [0] https://imgur.com/a/C2fnRvg
[1] https://www.adobe.com/uk/legal/subscription-terms.html
[2] https://www.adobe.com/uk/plans-fragments/modals/individual/a...
[3] https://imgur.com/a/YRwoaB6 |
It just has to be before you commit to the contract.
> Yes, they do. [1] clearly says
No, that page shows no prices whatsoever. Your minimum commitments should be shown before you agree to the contract.
People keep making it out like it's some huge imposition on companies to tell customer how much money they'll pay. Here's an example of a more complicated flow from an Australian phone carrier Telstra, purchasing a phone over 24 months: https://imgur.com/a/XycFkyP — it's possible, Adobe are lazy and this is a dark pattern.