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by sherry-sherry
1897 days ago
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> And presumably this must be on primary pricing page, not below the fold It just has to be before you commit to the contract. > Yes, they do. [1] clearly says No, that page shows no prices whatsoever. Your minimum commitments should be shown before you agree to the contract. People keep making it out like it's some huge imposition on companies to tell customer how much money they'll pay. Here's an example of a more complicated flow from an Australian phone carrier Telstra, purchasing a phone over 24 months: https://imgur.com/a/XycFkyP — it's possible, Adobe are lazy and this is a dark pattern. |
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But then the other half [0] of this thread that claim putting the dropdown on the second page isn't enough.
> No, that page shows no prices whatsoever.
It states you can cancel and will be charged 50% of the remaining balance. That number depends on when you cancel, so it's not possible to give an actual figure to it. Could that flow be improved? Sure, you could have a page per product, but I do'nt think it's deceitful to have a clear link to the cancellation terms of the contract from both the marketing page _and_ the purchase page.
> Your minimum commitments should be shown before you agree to the contract.
One click on the purchase page shows this [1] which shows three options, one for prepaid, one for annual for paid monthly, and one for monthly. How much clearer do you want it?
> Here's an example of a more complicated flow from an Australian phone carrier Telstra,
That flow is almost identical to Adobe's - it doesn't show you the actual cost to the customer, it shows you the cost of the device, and separately the cost of the subscription. On the cancellation terms page, it also tells you you will be due "the full amount" - not what the amount is. (Unrelated, that's a nice recording).
This stuff is _hard_, yes adobe could do better, but at a certain point, you have to accept that the user understands the terms of what they're agreeing to. An "Annual Plan, paid monthly" couldn't really be any clearer.
[0] https://news.ycombinator.com/item?id=26787289
[1] https://imgur.com/a/AOwlyoQ