[Meph504]

it clearly says "annual plan, paid monthly" which is what you are signing up for, a year long obligation, with installment payments.

if you click the drop down, it shows you not only your other options but also the prices.

https://i.imgur.com/CZSCvw8.png

[cbmuser]

> it clearly says "annual plan, paid monthly" which is what you are signing up for, a year long obligation, with installment payments.

It seems that a lot of people in this thread don’t seem to know the fundamental principle of contracts: Pacta sunt servanda, i.e. contracts are supposed to be fulfilled.

[sherry-sherry]

That is the wrong price.

The annual prepaid amount is different from the annual, paid monthly price.

[Meph504]

Yes, the annual plan paid monthly cost more, Adobe wants the money up front, so you pay more for speadinng the payments over a year.

[sherry-sherry]

My issue is Adobe never shows the total you will pay over 12 months for the ‘annual/paid monthly plan’, nor do they show the cancel fee.

They could be clear and upfront with it, but aren’t... can’t imagine why.

[Meph504]

It goes month to month after 12 months, it doesn't stop, but I grant you sure they could make their own deals sound less appealing, but without a law forcing them too, they aren't going to.

This right below the button you press to start your subscription.

  By clicking "Agree and subscribe," you agree: You will be charged US$52.99 (plus tax) monthly and at the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support. Cancel before Apr 26, 2021 to get a full refund and avoid a fee. You also agree to the Terms of Use and the Subscription and Cancellation Terms.

I mean, at some point, you are responsible for the financial transaction you make, this person that is playing the victim in this case had several chances to see what they were purchasing. They wanted a lower price, and signed up for it, they are acting like they are a victim of some trickery.

They made a mistake, adobe honored the subscription, and they should too, take it as a life lesson to pay more attention before obligating themselves.

People need to learn to treat transactions and contracts as a hostile situation and they can easily do themselves great harm by blindly ignoring the terms of a deal and some how thing it will be to their benefit.

[sherry-sherry]

This could be a country specific thing but Adobe’s Australian site does not say that at all, quite the opposite. It doesn’t even state the monthly price in the terms, just refers to them.

> “ Your subscription will automatically renew annually without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month of your annual contract until you cancel.”

Adobe will renew it for another year at whatever rate they choose without notice.

I agree people should be more responsible in general with contracts, but it should be standardised. Australia’s design for the critical information sheet is great, it clearly shows what your paying, for how long, and for what. It’s got a similar design across companies too.

I believe with any contract that involves money over time, the total amount (including any fees) should be clear. I don’t think Adobe has made them clear.

I do note that the contract terms differ country to country so this might be more/less applicable to some. The part you quoted seems more reasonable.

[cbmuser]

> This could be a country specific thing but Adobe’s Australian site does not say that at all, quite the opposite.

Nope, perfectly normal business practice and not even unethical.

Please learn and understand how contracts work. They are a legal _obligation_ and you cannot just unilaterally change the conditions after signing a contract without provoking a contract penalty.

It’s really just how contracts work, everywhere in the world.