It goes month to month after 12 months, it doesn't stop, but I grant you sure they could make their own deals sound less appealing, but without a law forcing them too, they aren't going to.
This right below the button you press to start your subscription.
By clicking "Agree and subscribe," you agree: You will be charged US$52.99 (plus tax) monthly and at the end of your one-year term, your subscription will automatically renew monthly until you cancel (price subject to change). No annual commitment required after the first year. Cancel anytime via Adobe Account or Customer Support. Cancel before Apr 26, 2021 to get a full refund and avoid a fee. You also agree to the Terms of Use and the Subscription and Cancellation Terms.
I mean, at some point, you are responsible for the financial transaction you make, this person that is playing the victim in this case had several chances to see what they were purchasing. They wanted a lower price, and signed up for it, they are acting like they are a victim of some trickery.
They made a mistake, adobe honored the subscription, and they should too, take it as a life lesson to pay more attention before obligating themselves.
People need to learn to treat transactions and contracts as a hostile situation and they can easily do themselves great harm by blindly ignoring the terms of a deal and some how thing it will be to their benefit.
This could be a country specific thing but Adobe’s Australian site does not say that at all, quite the opposite. It doesn’t even state the monthly price in the terms, just refers to them.
> “ Your subscription will automatically renew annually without notice until you cancel. You authorize us to store your payment method(s) and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month of your annual contract until you cancel.”
Adobe will renew it for another year at whatever rate they choose without notice.
I agree people should be more responsible in general with contracts, but it should be standardised. Australia’s design for the critical information sheet is great, it clearly shows what your paying, for how long, and for what. It’s got a similar design across companies too.
I believe with any contract that involves money over time, the total amount (including any fees) should be clear. I don’t think Adobe has made them clear.
I do note that the contract terms differ country to country so this might be more/less applicable to some. The part you quoted seems more reasonable.
> This could be a country specific thing but Adobe’s Australian site does not say that at all, quite the opposite.
Nope, perfectly normal business practice and not even unethical.
Please learn and understand how contracts work. They are a legal _obligation_ and you cannot just unilaterally change the conditions after signing a contract without provoking a contract penalty.
It’s really just how contracts work, everywhere in the world.
Contracts that involve money over time should state the exact amount you are obligated to pay in total, including any and all fees. Adobe does not currently do that. In Australia at least, they can renew your annual contract at a higher rate without notice. That's not OK with me.
The fact that you defend this practice shows where our ethics differ. I do not know how you can justify: A company signing you up for another year at a higher rate without telling you.
> Contracts that involve money over time should state the exact amount you are obligated to pay in total, including any and all fees. Adobe does not currently do that. In Australia at least, they can renew your annual contract at a higher rate without notice. That's not OK with me.
It was shown in screenshots in the Twitter thread that Adobe _actually_ does that.
> The fact that you defend this practice shows where our ethics differ. I do not know how you can justify: A company signing you up for another year at a higher rate without telling you.
So, you think it's justified to punish Adobe for the negligence of the customer?
Both Adobe _and_ the customer have the duty to study a mutual contract before signing it. Not reading what you are signing can also backfire for companies:
Not OP, and I agree that they should include the total payment expected but at this point the goalposts have moved from "adobe charges subscription cancellation fee" to "adobe doesn't show the difference between monthly and annual" to " adobe only shows the difference on the actual payment page" to" adobe doesn't display the annual total on the payment page".
Im no adobe apologist, but this entire thread is a witch hunt.
They could be clear and upfront with it, but aren’t... can’t imagine why.