[Jefff8]

I'm not especially pro-Samsung, and I'm just one consumer and I'm sure that for every unhappy one, there's someone who loves LG or loathes Samsung, but I will never buy any LG product at all if there's something else available which is about equivalent.

They sold me their top-end phone, years ago, for a top-end price, on the basis that they would update Android in the next three months. It was a nice phone, but three became six, which became a few years - three or four or five.

Eventually they did offer the option, of course by then I was not using the phone, but I tried to upgrade anyway, and my phone would not upgrade. There was no support when I asked apart from 'download it and it should work'.

So in answer to your question, it's not about Samsung, it's about LG for me - and they destroyed all credibility with me - I don't believe claims on build quality, I don't believe claims about support, I don't believe any of their advertising. And I actively advise friends not to buy their products, when asked.

[varispeed]

I have a Samsung phone that used to be their top of the line. I have never updated it because I know the next update disables call recording. I believe any subsequent phone has non-working (probably not in every region) call recording so that is a deal breaker for me. It seems like they got lobbied by insurance companies who scam people over the phone (they promise options that turn out to be a lie) and you can't really prove it unless you record them. Call recording saved me few times from losing money. You can also record calls with your parents, so you can listen to them forever.

[gruez]

>It seems like they got lobbied by insurance companies who scam people over the phone (they promise options that turn out to be a lie) and you can't really prove it unless you record them.

Seems like a weird conspiracy theory to me. What leverage do insurance companies have over google? Moreover, isn't it trivial to record with a second phone?

[sumedh]

> It seems like they got lobbied by insurance companies who scam people over the phone

I always wondered why Android disabled call recording.

[herbst]

Could also be because recording calls without telling is highly illegal in a lot if not all of europe. There are still apps that can do that afaik

[manishjhawar]

In most of the customer support calls I make, I speak up right after connecting that I'm recording the call for legal purposes while the IVR plays. It's a bit tricky for marketing calls received, but I try nonetheless.

[varispeed]

In my country (UK) it is legal, so there is no reason for them really to disable that.

[ChuckNorris89]

IIRC Google claimed something along the lines of "for your own privacy and security".

[varispeed]

And yet they don't disable cameras that you can use to secretly record someone...

[l0wp1t]

>You can also record calls with your parents, so you can listen to them forever

I highly recommend recording your parents.

[marcosdumay]

By the way, there is a great call recorder in F-Droid. If your phone doesn't have built-in support, you can always get it there.

[manishjhawar]

Can you please name the app? I've tried all I could find on Oneplus 2 & 6 but couldn't get the call recording working.

[marcosdumay]

The one I've tried is called "Call Recorder".

[wallaBBB]

yup, basically what you described is what has been an issue with LG android phones from the start - support, especially SW upgrades.