[funnymania]

Players of PSO2 (an MMO game) will tell you that SEGA is notoriously improbable to get a hold of, and they don't respond much beyond automated messaging to issues re: bans.

A couple friends were banned erroneously via an automated purge of around 10k+ players. Their customer service was stone silent.

Randomly with no communication, one of their accounts was back online after a couple months.

It's worth mentioning that these were premium members, paying around $15 a month, with 1000s of hours spent playing. No apologies. No refund for their time banned.

I don't have a good feeling of their methodologies and business practices. It's a part of the reason why I stopped playing.

[bearjaws]

Recently had the same experience with Activision, turned out I was shadowbanned because my name contained the word "Erotica". No phone support, email or chat, I ended up finding a solution in a single thread on Battlenet forums.

Battle.net allows names that are banned by Activision, and when logging into COD it was automatically imported, banning my account.

[klipklop]

Add Oculus to the list of terrible support. It took ~100 days to resolve an issue with them disabling my account. It is pretty hard to talk to a human without having to wait a week.

Never buy any hardware directly from them. If you have any issues with an order it's a nightmare. Still out ~$435 as well.

[SahAssar]

Sounds like they have a Scunthorpe problem: https://en.wikipedia.org/wiki/Scunthorpe_problem