[philipyoungg]

May I know what your product is? I'm working on www.stayinsession.com for almost a year now. It's B2C and extremely rough.

And as you said: loathe customer support for B2C.

[bootstrapper101]

Biggest issue with customer support are: Getting customers and supporting them.

Solution to both of them is making a simple product which provides incredible value which is self serve. Word of mouth will take care of the rest. Eventually build a community driven forum which will help with support.

[tfang17]

We've had a good experience at Eureka Surveys (also bootstrapped) hiring an offshore support team to support our 1M+ users.