[bootstrapper101]

Biggest issue with customer support are: Getting customers and supporting them.

Solution to both of them is making a simple product which provides incredible value which is self serve. Word of mouth will take care of the rest. Eventually build a community driven forum which will help with support.

[tfang17]

We've had a good experience at Eureka Surveys (also bootstrapped) hiring an offshore support team to support our 1M+ users.