[akramer]

I spend entirely too much money at Best Buy, and I’ve only written 5 star reviews for products I like. The bad products get immediately returned for a full refund - one of the advantages of buying from a big brick and mortar store. I never think about products I returned, I would prefer not to unless I’m given some incentive to write a bad review. Now, if I were stuck with the item, I’d probably trash it online in their review section.

[spaetzleesser]

I guess a useful metric would be if they posted return rates, warranty cases and so on.

[aSockPuppeteer]

This is one of the bonuses of a brick and mortar store if you can get a commissioned associate to tell you.

Ex: I’m not going to say phonefriend makes a bad phone but they have the highest return rate and people will buy a much more expensive Panasonic when they leave for a second time.

[vel0city]

Same kind of experience here. On top of that, I'm usually a pretty picky purchaser who does a decent bit of market research ahead of time. So I'm probably more likely to only buy that good electronic item from a shop like Best Buy that I've got a high likelihood of giving a 4-5 star review.