[spaetzleesser]

I guess a useful metric would be if they posted return rates, warranty cases and so on.

[aSockPuppeteer]

This is one of the bonuses of a brick and mortar store if you can get a commissioned associate to tell you.

Ex: I’m not going to say phonefriend makes a bad phone but they have the highest return rate and people will buy a much more expensive Panasonic when they leave for a second time.