AFAIK Griddy also made a point of not cutting anyone off for non-payment during the catastrophe, further exacerbating how large some of these bills could get.
From looking at their documents [1], that's part of the standard Public Utility Commission of Texas standard terms: "Your REP may not order the disconnection of your service for any of the following reasons: for non-payment during an extreme weather emergency"
So, it wasn't really Griddy's choice during the emergency. After the emergency, there's not much of a point to cut people off, as the normal usage is peanuts compared to what was incurred during the emergency.
So, it wasn't really Griddy's choice during the emergency. After the emergency, there's not much of a point to cut people off, as the normal usage is peanuts compared to what was incurred during the emergency.
[1] https://assets-global.website-files.com/5df01ca286f5a984f50c...