[toast0]

From looking at their documents [1], that's part of the standard Public Utility Commission of Texas standard terms: "Your REP may not order the disconnection of your service for any of the following reasons: for non-payment during an extreme weather emergency"

So, it wasn't really Griddy's choice during the emergency. After the emergency, there's not much of a point to cut people off, as the normal usage is peanuts compared to what was incurred during the emergency.

[1] https://assets-global.website-files.com/5df01ca286f5a984f50c...