[mark-r]

The last time I went to Best Buy I wanted a laptop. Found a good one but there weren't any out on the floor, so I waited forever for a salesperson to help. They went into the back room and came back out, saying it was an older model that was no longer available but I could have the replacement model if I wanted. I asked to see that model and they said sorry, we don't have a display unit. I whipped out my phone and quickly found out that Micro Center had it in stock, on sale for $50 less. Couldn't get out of there fast enough.

[BeetleB]

Yeah, I too had an annoying case where the Best Buy salesperson pretty much said he wouldn't help me find the product that their web site claimed was in stock. He just pointed me to the aisle and said "If we have it, it's there" - ignoring my remarks about it not being in that aisle.

So I went online, ordered it for pickup, and simply came back a few hours later and picked it up.

I needed it the following day so I couldn't rely on an online purchase with shipping.

[mark-r]

In my case I had a local Micro Center store, so I didn't have to wait for shipping. It was just an inconvenient drive.