[throwAway2021_1]

Hello and thank you for your time.

Yes, I'm trying to catch both small and mid customers, maybe that's a rookie mistake.

Another problem would be that a customer said he doesn't want SMS messages, he wants just the app.

So pricing based on SMS, would still result in unequal pricing for those who don't want SMS notifications.

Should I tell them: price per reservation is 5 units with SMS notifications included? (the problem with this would be that in the future I plan to add more SMS notifications and I cannot raise the price every time).

[codegeek]

One thing I can tell you. Early on, focus on 1 segment if possible. Small customers are very different than Mid-size customers. Different pain points, different needs and possibly different budgets. I would try and focus on finding that product market fit which is to figure out which segment is the best customer segment for your product in the early days. Start with them. Forget the others. Once you get enough traction, you can add other segments later.

[throwAway2021_1]

This is one hell of a truth.

I think the customers I met are mid size. The number of current reservations they get over the phone and site contact form are between 100 and 300 per month (20-21 working days).

A way to convert these customers from phone to the web app is to include a link to the app and let them check the details (I'll think of something...).