[raro11]

We have a small development team (20) but 100+ clients that have reporter role.

We are in the process of moving out some clients so we could use Starter. Premium was too expensive because reporters count as a user and guests are only free in Ultimate.

So now we are looking for alternatives, which sucks because as a developer I really liked Gitlab.

Does anyone have any recommendations?

[SulfurHexaFluri]

There is a feature that lets non users report issues via email which might be usable. It would prevent them participating in more advanced issue tracking and seeing other users issues though.

[raro11]

We tried it but it didn't work out for us.

You don't know what your issue description was after you send an issue through service desk. You just get a generic reply that starts as the email-chain.

The issue templating doesn't work obviously, the quality of created issues drop.

[TavsiE9s]

Depends on your requirements to be honest. I’ve used gitea in the past and was very happy with it.