There is a feature that lets non users report issues via email which might be usable. It would prevent them participating in more advanced issue tracking and seeing other users issues though.
You don't know what your issue description was after you send an issue through service desk. You just get a generic reply that starts as the email-chain.
The issue templating doesn't work obviously, the quality of created issues drop.
You don't know what your issue description was after you send an issue through service desk. You just get a generic reply that starts as the email-chain.
The issue templating doesn't work obviously, the quality of created issues drop.