[sohamsankaran]

Gandi has been my registrar for years -- they're solid, high-integrity folks. Hope they manage to resolve this without too much damage.

[idnag_kcuf]

I used to think that. But from my experiences, their customer service is crap, and I had a bunch of downtime on their VPS offering with no compensation offered.

I've stayed away from them since then. Not a very impressive company, and I'm not too surprised they're failing to deal effectively with this DDoS.

[_vufv]

Gandi is a domain registrar first and in that respect they're lightyears ahead of the competition. They don't do shady stuff of squatting on your domain searches etc.

If you choose to use a value added service like VPS, you should expect subpar experience. You can go to any cloud provider and find a service for which you're going to have a worse experience than you had with Gandi VPS.

[idnag_kcuf]

No I shouldn't expect a subpar experience, and that's why I no longer use Gandi.

Claiming not to do shady things with user data is the minimum I expect from a domain registrar. Fortunately, Gandi aren't unique in that respect.

Gandi came highly recommended to me, so I was quite disappointed by the reality.

[dennis_jeeves]

So who in your opinion is _clearly_ better than Gandi?

[vntok]

OVH, DigitalOcean, Hetzner, AWS... everyone else is much better performance and stability wise.

[ascorbic]

AWS uses Gandi for domains

[djeiasbsbo]

Try njalla, a privacy focused domain provider. It was founded by Peter Sunde, one of the original creators of The Pirate Bay. You can pay with crypto currencies and they even have a .onion domain of their website, so you can reach them over Tor.

[tga]

Njalla is not a domain registrar.

They buy the domain themselves, and let you pay with Dogecoins -- possibly a good deal for the next Pirate Bay, but not what I would use for general domain registration. There is a good chance one day they will go down and take your (their!) domain with them.

From their website:

---

We're not actually a domain name registration service, we're a customer to these.

[...]

When you buy a domain in our system, we're actually purchasing it for ourselves. We will be the actual owners of the domain.

[dannyw]

Yep, this is like going to IKEA to buy kitchen knives.

[idnag_kcuf]

If I bought what turned out to be blunt or broken kitchen knives from IKEA, and they refused to accept a return and offer a refund, I wouldn't shop there again either.

[manuel_w]

> They don't do shady stuff of squatting on your domain searches etc.

According to other HN users, they do: https://news.ycombinator.com/item?id=22002534

[88]

I would add that their dreadful customer service extends to domains as well.

In my experience having to engage after a technical issue on their side, they were rude, argumentative, and totally unhelpful.

If you value your domains I would register them literally anywhere else.

[eknkc]

We used them for years too but their admin panels and tooling had too many issues. We lost access to stuff more than once and we moved to name.com at some point. Haven’t had any issues on name.com so I would not really recommeng Gandi.

[Aldqueath]

I would not call Gandi high integrity folks after having seen that story of them losing customers' paid emails and telling them to restore from their own backups https://news.ycombinator.com/item?id=22001822

[lta]

A few friends of mine work there, so I'm biased obviously. But I think they're overall pretty awesome