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by pinusc
1978 days ago
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It's comparably high-other messaging apps are _free_. Don't get me wrong, this is awesome-I've been doing it myself manually by hosting bridges myself for a while, and it seems like a very nice solution for non-tech-savy users. But $10/month is steep, given that in practice you're paying that much just for the convenience of having your (pre existing chats) in the same app. What I don't get is that hosting your own bridges requires the same $10/month subscription. If there was a $2/month fee for "power users" instead, letting you host your own... I would most likely get a subscription for the convenience of using their better integrated software. |
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Those features may require extra engineering and support effort, not less.
(Even if these changes actually reduced the cost of service delivery, it's usually a small part of the price. In consumer SaaS, you're not paying for the cost of goods sold, you're paying for everything else - particularly software engineering, support, and marketing AKA customer acquisition. A reasonable analogy is a restaurant, where 20-30% of the meal price goes to food costs. In consumer SaaS, the "food cost" is often 10%-20% of the "meal price.")