[troydavis]

> What I don't get is that hosting your own bridges requires the same $10/month subscription. If there was a $2/month fee for "power users" instead, letting you host your own... I would most likely get a subscription for the convenience of using their better integrated software.

Those features may require extra engineering and support effort, not less.

(Even if these changes actually reduced the cost of service delivery, it's usually a small part of the price. In consumer SaaS, you're not paying for the cost of goods sold, you're paying for everything else - particularly software engineering, support, and marketing AKA customer acquisition. A reasonable analogy is a restaurant, where 20-30% of the meal price goes to food costs. In consumer SaaS, the "food cost" is often 10%-20% of the "meal price.")