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by greatgib
1987 days ago
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For me, chat history has a huge value. How many times things looks like meaningless when they are said but have a lot of values at a later date? For example, sometimes you wonder, "when was it that time when XXX event happened". Or "I remember that one day someone told me that he had the same problem as me, but who was it and what was his solution?" Otherwise, we are used to share thousands of links and snippets with my friends that we usually discuss. A lot of time, after a very long time (sometimes years), for some reason we remember that something or link about a topic was discussed long time ago, and then it is convenient to look into the history with keywords to find back the links and what was said at that time! |
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Then you go and look that up in your issue tracker.
>"I remember that one day someone told me that he had the same problem as me, but who was it and what was his solution?"
Ideally, you've that saved to your Wiki/FAQ Database or at least have it in your ticketing system.
That is, if we're talking about a professional setting - or some random "might be useful later" notes.
But still, this isn't something i am going to dig up in a random chat log - because if you're able to find / search for it there, chances are you are pretty close to the solution anyways...