[SkyLinx]

I have users in my database anyway, so in the worst case scenario I can just revert to Chargebee (I will leave the current integration as is just in case, and disable it in favor of Paddle) and ask users to subscribe again without recreating the whole account and without losing any of their data. It's unfortunate to ask users to resubscribe though...

[going_to_800]

asking users to re-subscribe will lose from 20% to 40% of your customers (my estimation). Unless your SaaS is business critical, a good percentage of customers pay without using or really needing the app so much to re-subscribe.

[SkyLinx]

What is your estimation based on? My users sign up with my app and at the moment a free subscription is created for them automatically on sign up, and they can upgrade to a paid plan from within the app. So I would only ask them to pick a plan again once I switch, not to recreate the whole account. Their account plus data etc would stay the same. Do you think it would still be bad to ask them to pick up a plan again, knowing that the previous subscriptions would be cancelled automatically when they resubscribe? Thanks