Funny how status.slack.com has reported Incidents and Outages for a while now, but still the "Uptime for the current quarter" is reported at 100% on the bottom right of the status table.
(And if you're saying that according to the legal blah blah blah of the SLA that this isn't technically "down", then there might as well not be an SLA.)
> And if you're saying that according to the legal blah blah blah of the SLA that this isn't technically "down", then there might as well not be an SLA.
I am because Ive had these exact conversations with cloud hosted providers/products. Never once have we been refunded according to the SLA in our contracts. Never really down (according to legal).
It may depend on how they define the "quarter". If they take the quarter as the last 91 days and round the number to the closest percent, you might not see it changed unless the outages go more than 91x24x0.5% or 10.92 hours.. It's quite subjective and a guess.