[leesalminen]

Just to follow up, I’m also in the B2B SaaS space and positioning ourselves as the “premium” option with the highest price definitely helps separate the wheat from the chaff. Every time we offered a discount to a business they turned out to be the neediest, sucking up a disproportionate amount of support resource. Every single time.

[codegeek]

This. Every time we have offered a discount to a client (we are premium in our industry as well), it almost always bites us. I just lost a client who decided that it wasn't worth it even after getting a 20% recurring discount because he wants 10 new features that he didnt realize when signing up but doesn't wanna pay for anything. Never again. Don't discount the price. Give extras if needed but never discount your price.

[cph_dev]

Thanks, it is true, until now we have given all our users very good customer service, but going forward we cannot do this for all, we want to focus on the paying users more then the free ones.